Timpson's is a family owned business. It started in the 19th century and is still headed by MDs John and James. The Barnes shop is one of over 600 around the country.
Timpson will copy any kind of key for you (including remote control ones). They will also do engraving, photo ID, shoe repair, watch or jewellery repair and house name plates. It is evident in Barnes that the staff do follow the company mission statement - to put the customer first.